Shipping Policy

At R&M Vape Shop, we value each and every single purchase, and customer satisfaction is always our top priority. We are trying our best to speed up the process, making your vape devices arrive as soon as possible. Your patience will be highly appreciated during the hard time since 2020. Thanks for your understanding.

We provide express and USPS shipping services. No tax needed. For certain places, we might not deliver or need extra shipping.

When will my order be shipped? And how long does delivery take?

We will ship your Rick and Morty vape within 1-3 business days of your order placement.

US domestic deliveries usually arrive in 3-7 business days depending on where your package starts and where it’s going.

It may take anywhere between 7-12 business days when send R&M Vapes to EU countries.

For customers experiencing a significant delay or stolen/missing packages, please file a claim to RandM Vape shop at support@randmvapes.com

How to cancel the order or change different items?

It is the customer responsibility to make sure the address, order item and quantity are accurate. Once payment is completed, an order confirmation will be sent to your email address. RM vape orders can not be cancelled or changed once the order has been shipped out.

If you do need to exchange or cancel your order, please contact us at support@tornadovape.com in the first minute when you change your mind.

Please note: Your order can be canceled or changed if it has not shipped. Once the package is collected and shipped out, we can not process in such cases.

What to do when I had Missing / Incorrect Item?

If you experience any issues with your delivery, contact RandM shop within 48-hours from the time your package was delivered, please refer to the subject Missing / Incorrect Item to support@randmvapes.com

You may submit a ticket with R & M using the form below.

Note that a photo of the item(s) received along with your order number is required in order to assist you for a faster solution.

My RandM Tornado arrived defective, what to do?

In very rare cases, your order may be arrived damaged. In such case, please contact our customer service team via support@tornadovape.com with a clear photo and/or video of the condition and we will help you with the issue immediately.

Please make sure notify us of the damaged product within 48 hours from the date of receipt. Claims made longer than 2 days will not be accepted.

How do I track my order?

Once we shipped your orders, a tracking number notification will be sent to your email. Customers can track your R & M Vape order status in personal account. Please use the correct tracking site to get valid shipping information.

USPS: https://tools.usps.com/go/TrackConfirmAction_input
EU express line: https://www.cne.com/English/
Others: https://www.trackingmore.com/embed_box_float.html

Customers can cancel the order or change the shipping address anytime before we ship the parcel. But once the package has been collected and sent out, we could not change the shipping address or refund due this such reason.

Please do not hesitate to contact us for any more questions at support@randmvapes.com.

Return & Refund

Any new and unused Rick and Morty Vape purchased from RandM can be returned for a refund or exchange within the first 30-days warranty of delivery date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Shipping Cost

RandM  shop offers free shipping for all vapes of online retail order.

For wholesale inquiry, please leave your contact information and we’ll answer your inquest 24/7. The wholesale cost of RandM Tornado vapes are vary by different models and quantity.

General Inquiry

For further assistance, please submit a ticket with us. Please be sure that there is no better query type to submit your ticket. We’ll offer online guide 24/7.